January 30, 2022

Dear User,

Privacy is an extremely important topic, and we want you to know that at Tensai, we take it very seriously. Here are the facts about user privacy as it relates to Private Meetings and your use of our services:

• We do not sell your personal data. Whether you are a business or a school or an individual user, we do not sell your data. 
• Your meetings are yours. We do not monitor them or even store them.
• Private Meetings collects only the user data that is required to provide you Private Meetings services. This includes technical and operational support.  
• We do not use data we obtain from your use of our services, including your meetings, for any advertising.

We are committed to protecting the privacy and security of your personal data. If you have questions, please contact the support team at support@tensaicomputers.com. 

Tensai is committed to protecting your privacy and ensuring you have a positive experience when using the services we provide, which we generally refer to as Private Meetings or Private Meetings services or Meetings, or when visiting our promotional or marketing websites.  

Information that can be used to identify or be reasonably associated with a specific person is “personal data”.  Where the data described in this policy is personal data.

Collection and Use of Data

Private Meetings Services

We obtain data when you use Private Meetings in order to deliver our services and provide a better experience to you. The categories of data we obtain when you use Private Meetings include data you provide to us as well as data that our system collects from you. When we say “customer”, we mean the person or company that signs up for and has the account with Private Meetings. A “host” is someone who can host meetings under a customer account. “You” or “user” or “participant” is anyone who uses Private Meetings. (“You” and “user” may also include customers. Some of the information below applies only to customers, though, and we use “customer” to highlight those places.)

Data you give us (or that we may receive from another Private Meetings user, for example, in a meeting invite):

Type of Data	Examples	Meetings Uses it to
Information that identifies you	For customers: Account owner name, billing name and address, payment method Your name, username and email address, or phone number, when you use this information to access or use our services	Create a customer account Provide Meetings services Communicate with a customer Respond to requests for support
Other account data	Your phone number (if you choose to put it in), password, title, department	Create a customer account Provide Meetings services
Customer content:  information you or others upload, provide, or create while using Meetings	Chat / instant messages, files, Collaborate, and other information shared while using the service	Provide Meetings services* Store chat logs (for delivery)

* Private Meetings does not monitor or use customer content for any reason other than as part of providing our services. Private Meetings does not sell customer content to anyone or use it for any advertising purposes.

Data that our system collects from you: 

Type of Data	Examples	Meetings Uses it to
Technical information about your devices, network, and internet connection	IP address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type, etc.	Connect you to and optimize your experience using our services Respond to requests for support
Setting and preferences chosen by the user	Join with video off Require meeting password   Join with Audio Off	To provide you choices for how you use Meetings
Metadata	Duration of the meeting Email address, name, or other information that a participant enters to identify themselves in the meeting Name of the meeting  Date / time that meeting was scheduled	Provide Meetings services  Respond to requests for support

Private Meetings Marketing Sites

Private Meetings may also gather data from you when you visit our marketing websites, such as tensaicomputers.com. These are our webpages that tell you about our product, plans and pricing, features, and other information about Private Meetings. The categories of data we collect from our websites include: data you choose to give us; data we may obtain from cookies; data we receive from referrals by other customers; and data we collect if you choose to answer any marketing communications. As used in this section, “you” means visitors to our marketing pages or people who do the things we describe here. (“You” here does not mean a user of Private Meetings services.)

Data you can choose to give us:

Type of Data	Examples	Meetings Uses it to
Information that identifies you	Your name, username, physical address, email address, phone number	Create an account when you sign up Respond to requests from you Send you marketing communications, unless you tell us not to (or if you say it’s OK, i.e., opt-in)
Information about your job	Company, title, department	Provide tailored information Respond to requests from you
Payment information	Credit/debit card (goes directly to our payment processor; credit card information is not accessed or stored by Tensai or Private Meetings)	Charge you when you sign up for a paid plan

Data we may obtain about you:

Type of Data	Examples	Meetings Uses it to
Data collected through the use of cookies	Data collected from tools such as Google Analytics and Google Ads	Analyse how our website is used so we can improve your experience  Allow you to do things like completing orders, sharing pages, and remembering settings. Evaluate the success of our Marketing campaigns

Cookies and Automated Collection of Data

This section applies to marketing websites only and does not apply to Private Meetings services. There are no advertising cookies or tracking technology in our services.  

Information collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrer URL, exit pages, the files viewed on our marketing sites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp.

We use this information to determine the offers to make for our services, analyse trends on and run the marketing site, and understand users’ movements around the marketing site. 

Our Referral Program

You can use our referral program to tell others about Private Meetings. When you do, you will be asked to provide that person’s name and email so that we can contact them. We rely on you to make sure the person you are referring to us has agreed to be contacted. We will send a one-time email inviting them to visit the marketing site. Unless that person says they want to hear more, we will only use their name and email address to send this one-time email and to maintain an activity log of our referral program.

Marketing Communications

You can sign up to receive email or newsletter communications from us. If you would like to stop receiving these communications, you can update your preferences by using the “Unsubscribe” link found in these emails.

Additional Data Uses

Specific Requests. In addition to the uses described above, Meetings may also receive data from you for specific purposes. When you give it to us, we use the data for that specific purpose:

• To keep you up to date on the latest Service announcements, software updates, upgrades, system enhancements, special offers, and other information
• To provide you with information and offers from us or third parties
• If you choose to participate, to conduct questionnaires and surveys to provide better services to our customers and end users

Disclosures

During use of Private Meetings. When you use Meetings, some data will be disclosed to other participants and to meeting hosts. For instance, when you attend a meeting, your name might appear in the attendee list. If you turn on your video camera, your image will be shown. If you send a chat or share content, that can be viewed by others in the chat or the meeting.

Customer Content, Dashboards and Reports. Customer content, including information shared during meetings, information about participants in meetings and any recordings of meetings, belongs to our customers. Customers may use this content, which may include personal data about participants, for their own purposes. Customers may also receive data we collect (for example, participants’ names).

To Third Party Service Providers. We use third-party service providers to help us provide portions of the Private Meetings services and give support. Examples of these third parties include public whiteboard services, carriers, our payment processor, and our service provider for managing customer support tickets. They only receive data needed to provide their services to us.

Data Retention

We will retain personal data collected for as long as required to do what we say we will in this policy.

Security of your Personal Data

Tensai is committed to protecting your personal data. We use a combination of industry-standard security technologies, procedures, and organizational controls and measures to protect your data from unauthorized access, use, or disclosure. 

We recommend you take every precaution in protecting your data when you are on the Internet. For example, change your passwords often, use a combination of upper and lower-case letters, numbers, and symbols when creating passwords, and make sure you use a secure browser.

Linked Websites and Third-Party Services

Our marketing websites may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.

Contact Us

If you have any privacy-related questions or comments related to this privacy policy, please contact us.