Terms and Conditions(“Terms”)

Last Updated: July 9, 2026

1. Acceptance of Terms

Welcome to tensaicomputers.com, operated by Tensai Computers Private Limited (“Company”, “Tensai Computers”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, digital content, software, downloadable materials, electronic goods, accessories, services, and any other offerings made available through this website.

By accessing, browsing, registering an account, placing an order, downloading digital content, or otherwise using this website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms, you must immediately discontinue use of this website and refrain from placing any orders.

2. Eligibility

By using this website, you represent and warrant that:

  • You are legally capable of entering into binding contracts under the applicable laws of your jurisdiction.
  • You are at least eighteen (18) years of age or are using this website under the supervision and consent of a parent or legal guardian.
  • All information provided by you is true, complete, current, and accurate.
  • You shall promptly update your information whenever required.

We reserve the right to refuse service, suspend accounts, or cancel orders where false, misleading, fraudulent, or incomplete information has been provided.

3. Products & Services

Tensai Computers Private Limited offers various physical products, digital products, software, downloadable content, electronics, hardware, accessories, cloud-based services, subscriptions, and technology-related solutions.

All products and services are subject to availability.

We reserve the right to:

  • Introduce or discontinue products at any time.
  • Modify product specifications without prior notice.
  • Improve or redesign products.
  • Change packaging, appearance, components, or features.
  • Correct typographical, technical, pricing, or publishing errors.
  • Limit product quantities.
  • Refuse sales to any individual, business, reseller, or geographic region.

Nothing contained on this website constitutes a binding obligation to continue manufacturing, supporting, updating, or supplying any particular product or service.

4. Product Information

We make every reasonable effort to ensure that product descriptions, technical specifications, photographs, illustrations, compatibility information, pricing, availability, dimensions, colors, and other information displayed on this website are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual products may differ slightly due to manufacturing improvements or supplier changes.
  • Screen calibration may affect perceived colors.
  • Dimensions and weights may contain minor manufacturing tolerances.
  • Specifications may change without prior notice.

Such differences shall not be considered defects and shall not constitute grounds for cancellation, return, refund, exchange, replacement, or compensation.

Customers are solely responsible for ensuring compatibility of any product with their intended application before placing an order.

5. Pricing

All prices displayed on this website are subject to change without prior notice.

Although we strive to maintain accurate pricing, pricing errors may occasionally occur.

We reserve the right to:

  • Correct pricing mistakes.
  • Cancel orders affected by pricing errors.
  • Modify promotions.
  • Withdraw offers.
  • Change product pricing at any time.

Taxes, shipping charges, customs duties, import charges, payment gateway fees (where applicable), and other government-imposed charges may be charged separately unless expressly stated otherwise.

6. Orders

Submission of an order does not constitute acceptance by Tensai Computers Private Limited.

Every order is subject to:

  • Payment verification;
  • Fraud screening;
  • Product availability;
  • Internal review; and
  • Acceptance by Tensai Computers Private Limited.

We reserve the right to refuse, reject, limit, suspend, or cancel any order, in whole or in part, without prior notice where deemed necessary, including but not limited to:

  • Suspected fraudulent activity;
  • Pricing or listing errors;
  • Stock unavailability;
  • Technical system errors;
  • Export or legal restrictions;
  • Multiple or duplicate purchases;
  • Abuse of promotional offers;
  • Customer misconduct; or
  • Any other reason deemed appropriate by the Company.

Where payment has already been successfully received for an order cancelled by us prior to shipment, the amount paid shall be refunded to the original payment method unless otherwise prohibited by law.

7. Payment Terms

Unless expressly agreed otherwise in writing, all products and services offered through this website are sold strictly on a prepaid basis.

Orders shall only enter processing after successful confirmation and clearance of payment.

We currently do not guarantee the availability of Cash on Delivery (COD) or post-paid payment methods.

In the event of:

  • Failed payment authorization;
  • Chargebacks;
  • Payment reversals;
  • Suspected payment fraud;
  • Payment disputes; or
  • Non-payment,

we reserve the right to suspend processing, cancel the order, deny future purchases, recover outstanding amounts through lawful means, and permanently restrict access to our services.

All payment processing is handled through secure third-party payment providers.

Tensai Computers Private Limited does not store complete payment card details on its own servers.

8. Order Cancellation

Customers are advised to carefully review all product information, specifications, quantities, pricing, billing information, shipping information, and compatibility requirements before completing their purchase.

All confirmed orders are considered final.

Once an order has been successfully placed and payment has been received, the order cannot be cancelled, modified, or refunded, except where expressly required under applicable law or where Tensai Computers Private Limited provides written approval at its sole discretion.

Refusal to accept delivery shall not constitute cancellation of an order and shall not create any entitlement to a refund.

Orders returned due to refusal of delivery, incorrect shipping information, failure to collect the shipment, customer unavailability, or any other customer-related reason shall be governed by our Shipping Policy and Return & Refund Policy.

9. Taxes & GST (Applicable to India)

Where applicable, Goods and Services Tax (GST) shall be charged in accordance with prevailing Indian tax laws.

Customers wishing to claim Input Tax Credit (ITC) must provide accurate GST registration details before placing the order.

GST information cannot be modified after the order has been processed or invoiced unless required by applicable law.

Failure to provide correct GST information at the time of purchase may result in the inability to claim GST Input Tax Credit, for which Tensai Computers Private Limited shall bear no responsibility.

Customers are solely responsible for ensuring that the billing information and GST details provided during checkout are complete and accurate.

10. International Orders

Customers placing orders outside India are solely responsible for ensuring that the products ordered comply with the import regulations, certification requirements, customs laws, and local legislation applicable in their country.

Any customs duties, import taxes, VAT, brokerage charges, inspection fees, government levies, or similar charges imposed by the destination country shall be borne entirely by the customer.

Tensai Computers Private Limited shall not be responsible for delays, confiscation, seizure, refusal of entry, destruction of goods, or additional costs arising from customs authorities or government agencies.

11. Shipping, Delivery & Risk of Loss

All orders are processed and dispatched in accordance with our Shipping Policy.

Dispatch dates provided on this website are estimated only and shall not constitute guaranteed delivery commitments.

Delivery timelines may vary depending on factors including, but not limited to:

  • Courier operations;
  • Weather conditions;
  • Public holidays;
  • Customs clearance;
  • Government regulations;
  • Force majeure events;
  • Remote delivery locations; or
  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, ownership, custody, and risk associated with transportation pass to the customer to the fullest extent permitted by applicable law.

Tensai Computers Private Limited shall not be liable for delays, failed deliveries, transit damage, theft, loss of shipment, customs delays, courier negligence, or any consequential losses arising after dispatch.

Customers are responsible for providing accurate shipping information. Any additional charges arising due to incorrect addresses, refusal of delivery, customer unavailability, failure to collect shipments, or similar customer-related reasons shall be borne entirely by the customer.

Returned shipments shall remain at our warehouse until all applicable re-shipping charges have been paid.

12. Inspection Upon Delivery

Customers are advised to inspect all shipments immediately upon delivery.

If visible damage to the package is observed, customers should:

  • Notify the courier immediately;
  • Retain all original packaging materials;
  • Take photographs where possible; and
  • Contact the courier to initiate any applicable transit damage claims.

Failure to inspect the shipment at the time of delivery may affect the customer’s ability to pursue claims against the shipping carrier.

13. Digital Products & Software

Digital products, downloadable software, firmware, licenses, activation keys, subscription services, digital content, and electronically delivered products are supplied electronically.

Unless expressly stated otherwise:

  • Digital products are licensed, not sold.
  • Ownership of intellectual property remains with Tensai Computers Private Limited or the respective licensors.
  • Digital licenses are non-transferable unless expressly permitted.
  • Unauthorized copying, sharing, redistribution, reverse engineering, resale, sublicensing, modification, or commercial exploitation is strictly prohibited.

Upon successful delivery, download, activation, issuance of license keys, or access to digital content, such products shall generally not be eligible for cancellation, return, exchange, replacement, or refund except where required under applicable law.

14. User Accounts

Certain services may require customers to create an account.

You agree to:

  • Maintain accurate account information;
  • Protect your login credentials;
  • Maintain the confidentiality of your password;
  • Notify us immediately of unauthorized access.

You remain solely responsible for all activities conducted using your account.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms.

15. Customer Responsibilities

Customers agree to:

  • Carefully review all product descriptions before purchase.
  • Verify product compatibility with their intended application.
  • Read all documentation supplied with the product.
  • Use products only for lawful purposes.
  • Provide complete and accurate billing and shipping information.
  • Ensure that all applicable licenses, permits, approvals, and certifications required for use within their jurisdiction have been obtained.

Any damages resulting from improper installation, misuse, unauthorized modifications, neglect, improper maintenance, or operation outside recommended specifications shall remain the sole responsibility of the customer.

16. Intellectual Property Rights

Unless otherwise expressly stated, all content available on this website including but not limited to:

  • Software;
  • Source code;
  • Firmware;
  • Hardware designs;
  • PCB layouts;
  • Product designs;
  • CAD files;
  • Schematics;
  • Technical documentation;
  • Product photographs;
  • Graphics;
  • Logos;
  • Icons;
  • Videos;
  • Audio;
  • Website content;
  • Trademarks;
  • Brand names; and
  • Trade dress,

are the exclusive intellectual property of Tensai Computers Private Limited or its licensors and are protected under applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

No material from this website may be copied, reproduced, distributed, modified, translated, reverse engineered, decompiled, republished, transmitted, or commercially exploited without our prior written permission.

Unauthorized use may result in civil and/or criminal proceedings.

17. Third-Party Websites & Services

This website may contain links to third-party websites, payment gateways, logistics providers, software platforms, or other external services.

Such links are provided solely for convenience.

Tensai Computers Private Limited neither controls nor endorses any third-party website and shall not be responsible for:

  • Their content;
  • Privacy practices;
  • Availability;
  • Security;
  • Products or services;
  • Accuracy of information; or
  • Any losses arising from their use.

Users access third-party services entirely at their own risk.

18. Product Specifications & Compatibility

All technical specifications, dimensions, compatibility information, product photographs, descriptions, diagrams, and illustrations published on this website are provided for general informational purposes only.

Customers are solely responsible for determining whether a product is suitable for their intended use.

Minor manufacturing revisions, supplier changes, firmware updates, packaging revisions, cosmetic differences, or engineering improvements may occur without prior notice.

Such changes shall not constitute defects nor provide grounds for cancellation, replacement, return, refund, or compensation.

19. Communications

By creating an account, placing an order, submitting an enquiry, or otherwise interacting with Tensai Computers Private Limited, you consent to receive communications relating to your account, orders, invoices, shipping updates, support requests, security notifications, service announcements, and other operational matters.

Such communications may be sent through email, telephone, SMS, messaging applications, or other communication channels provided by you.

Operational communications necessary to fulfil your order or provide services shall not be considered unsolicited marketing communications.

20. Website Availability

While we endeavour to maintain uninterrupted access to this website, we do not guarantee that the website, its services, downloads, or associated systems will always remain available, uninterrupted, secure, or error-free.

Scheduled maintenance, technical failures, cyber incidents, infrastructure issues, third-party outages, or force majeure events may temporarily affect website availability.

Tensai Computers Private Limited shall not be liable for any loss arising from such interruptions.

21. Prohibited Uses

You agree not to use this website, our products, or our services for any unlawful or prohibited purpose.

Without limitation, you shall not:

  • Violate any applicable local, national, or international laws or regulations.
  • Infringe any intellectual property rights.
  • Upload, distribute, or transmit viruses, malware, ransomware, spyware, or any malicious code.
  • Attempt unauthorized access to our systems, servers, databases, or customer accounts.
  • Interfere with the security or operation of this website.
  • Scrape, crawl, harvest, or extract data using automated means without prior written permission.
  • Misrepresent your identity or provide false information.
  • Engage in fraudulent transactions or payment abuse.
  • Use our products or services for illegal, hazardous, or unauthorized activities.

Any violation may result in immediate suspension or permanent termination of access without prior notice and may lead to legal action where appropriate.

22. Disclaimer of Warranties

Unless expressly stated otherwise in writing, all products, software, digital content, services, and information available through this website are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by applicable law, Tensai Computers Private Limited expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Accuracy;
  • Reliability;
  • Availability;
  • Performance; and
  • Compatibility.

We do not warrant that:

  • Products will satisfy every individual requirement.
  • Services will remain uninterrupted.
  • Software will be error-free.
  • The website will always remain available.
  • Any defects will necessarily be corrected.
  • Information published on the website is free from typographical or technical errors.

Customers are solely responsible for determining the suitability and compatibility of any product or service before purchase and use.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Tensai Computers Private Limited, its directors, officers, employees, affiliates, licensors, suppliers, distributors, contractors, and representatives shall not be liable for any:

  • Indirect damages;
  • Incidental damages;
  • Special damages;
  • Consequential damages;
  • Exemplary damages;
  • Punitive damages;
  • Loss of profits;
  • Loss of revenue;
  • Loss of business;
  • Loss of goodwill;
  • Loss of anticipated savings;
  • Business interruption;
  • Loss of data;
  • Downtime;
  • Product misuse;
  • Third-party failures; or
  • Any other commercial losses arising directly or indirectly from the use of this website, products, software, digital services, or any related offerings.

Without prejudice to the foregoing, our total aggregate liability for any claim arising out of or relating to any purchase, product, or service shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

24. Indemnification

You agree to indemnify, defend, and hold harmless Tensai Computers Private Limited, its directors, officers, employees, affiliates, licensors, contractors, suppliers, distributors, agents, and representatives from and against any claims, liabilities, damages, losses, expenses, penalties, costs, or legal fees arising out of or relating to:

  • Your breach of these Terms;
  • Your misuse of our products or services;
  • Your violation of any applicable law;
  • Your infringement of any third-party rights; or
  • Any information or content submitted by you.

25. Force Majeure

Tensai Computers Private Limited shall not be responsible or liable for any delay, interruption, suspension, failure to perform, or inability to fulfil its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Earthquakes;
  • Storms;
  • Epidemics;
  • Government actions or restrictions;
  • Civil unrest;
  • Labour disputes;
  • Power failures;
  • Internet outages;
  • Telecommunications failures;
  • Cybersecurity incidents;
  • Supplier shortages;
  • Manufacturing disruptions;
  • Transportation interruptions;
  • Customs delays;
  • Import or export restrictions; or
  • Any other event beyond our reasonable control.

During such events, performance of our obligations shall be suspended for the duration of the affected period without liability.

26. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

27. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

28. Waiver

Failure by Tensai Computers Private Limited to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to us under these Terms or applicable law.

29. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional legal notices published on this website, constitute the entire agreement between you and Tensai Computers Private Limited regarding your use of this website and supersede all prior communications, understandings, or agreements relating to the same subject matter.

30. Changes to These Terms

Tensai Computers Private Limited reserves the right to amend, modify, replace, or update these Terms & Conditions at any time without prior notice.

Any revised Terms shall become effective immediately upon publication on this website unless otherwise stated.

Your continued use of the website following any such changes constitutes your acceptance of the revised Terms.

Customers are encouraged to review these Terms periodically.

31. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute, claim, or legal proceeding arising out of or relating to these Terms, the website, or any products or services provided by Tensai Computers Private Limited shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, India.

32. Contact Information

For any questions regarding these Terms & Conditions or any legal matters relating to this website, please contact:

Tensai Computers Private Limited

Website: https://tensaicomputers.com

Email: sales@tensaicomputers.com

By accessing this website, creating an account, placing an order, or using any product or service offered by Tensai Computers Private Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.