Privacy Policy

Effective Date: July 9, 2026
Last Updated: July 9, 2026

At Tensai Computers Private Limited (“Tensai Computers”, “Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect your personal information when you visit tensaicomputers.com, purchase products or services, create an account, contact us, or otherwise interact with our website.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.

1. Scope

This Privacy Policy applies to all visitors, customers, users, and other individuals who access or use tensaicomputers.com.

This Privacy Policy applies only to information collected through tensaicomputers.com and does not apply to third-party websites, services, or platforms that may be linked from our website.

2. Information We Collect

Depending upon how you interact with our website, we may collect various categories of information including personal information, technical information, transactional information, and communication records.

Information collected may be provided directly by you, collected automatically through your use of the website, or obtained from trusted third-party service providers.

3. Information You Provide

When using our website, placing an order, creating an account, requesting support, or contacting us, you may voluntarily provide information including but not limited to:

  • Full Name

  • Company Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Mobile Number

  • Telephone Number

  • GST Number (where applicable)

  • Tax Identification Information (where applicable)

  • Payment-related information required for processing transactions

  • Account Login Credentials

  • Product Preferences

  • Support Requests

  • Communications sent to us

  • Survey responses

  • Feedback

  • Any other information voluntarily submitted by you.

You are responsible for ensuring that all information provided is accurate, complete, and up to date.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, or network.

Such information may include:

  • IP Address

  • Browser Type

  • Browser Version

  • Operating System

  • Device Information

  • Screen Resolution

  • Language Preferences

  • Time Zone

  • Date and Time of Access

  • Pages Visited

  • Referring Website

  • Exit Pages

  • Website Navigation

  • Session Duration

  • Clickstream Data

  • Search Queries

  • Device Identifiers

  • Network Information

  • Internet Service Provider

  • Approximate Geographic Location

  • Error Logs

  • Diagnostic Information

This information helps us maintain security, improve website performance, analyze usage trends, diagnose technical problems, and enhance user experience.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies including:

  • Session Cookies

  • Persistent Cookies

  • Preference Cookies

  • Authentication Cookies

  • Security Cookies

  • Analytics Cookies

  • Performance Cookies

  • Functional Cookies

Cookies may be used for purposes including:

  • Remembering user preferences;

  • Maintaining login sessions;

  • Processing shopping cart information;

  • Improving website functionality;

  • Website analytics;

  • Fraud prevention;

  • Security monitoring;

  • Performance optimization; and

  • Enhancing user experience.

Most web browsers allow users to refuse, delete, or manage cookies through browser settings.

Disabling cookies may affect certain functionality of our website.

6. Information from Third Parties

We may receive information relating to your transactions or interactions from trusted third-party service providers including, but not limited to:

  • Payment gateways;

  • Shipping and logistics partners;

  • Fraud prevention providers;

  • Identity verification providers;

  • Analytics providers;

  • Marketing service providers;

  • Customer support platforms; and

  • Other service providers engaged by Tensai Computers Private Limited.

Such information is processed in accordance with this Privacy Policy and applicable law.

7. Information Accuracy

You are responsible for ensuring that all personal information submitted to Tensai Computers Private Limited is accurate, complete, and current.

Failure to provide accurate information may result in delays in processing orders, inability to provide services, failed deliveries, cancellation of orders, or restriction of access to certain features of our website.

We reserve the right to request verification of information where reasonably necessary.

8. Sensitive Information

Please do not submit any sensitive personal information unless specifically requested by Tensai Computers Private Limited and unless such submission is necessary for providing a product or service.

Where sensitive information is required by applicable law or for the fulfilment of contractual obligations, it shall be processed only for the purposes for which it was collected and in accordance with applicable legal requirements.

9. How We Use Your Information

Tensai Computers Private Limited may use the information collected for purposes including, but not limited to:

  • Processing and fulfilling orders;

  • Delivering products and services;

  • Creating and managing customer accounts;

  • Processing payments;

  • Generating invoices and tax documents;

  • Providing customer support;

  • Responding to enquiries;

  • Verifying customer identity;

  • Preventing fraud and unauthorized transactions;

  • Detecting security incidents;

  • Improving website performance;

  • Enhancing customer experience;

  • Conducting internal research and analytics;

  • Managing warranties or service requests (where applicable);

  • Complying with legal and regulatory obligations;

  • Enforcing our Terms & Conditions and other policies;

  • Protecting the rights, property, and safety of Tensai Computers Private Limited, our customers, and third parties; and

  • Any other purpose reasonably connected with the operation of our business.

10. Legal Basis for Processing

Where required under applicable law, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Protection of legitimate business interests;

  • Protection against fraud or unlawful activities;

  • Customer consent, where applicable; or

  • Any other lawful basis recognized under applicable law.

11. Sharing of Information

Tensai Computers Private Limited does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may disclose your information only where reasonably necessary, including to:

  • Payment gateway providers;

  • Banks and financial institutions;

  • Shipping and logistics partners;

  • Customs authorities;

  • Government authorities where required by law;

  • Tax consultants;

  • Legal advisors;

  • Auditors;

  • Cloud hosting providers;

  • IT service providers;

  • Fraud prevention service providers;

  • Identity verification providers;

  • Customer support providers;

  • Marketing service providers acting on our behalf; and

  • Other service providers engaged to assist in operating our business.

All such disclosures shall be limited to information reasonably necessary for the intended purpose.

12. Payment Processing

Payments made through our website are processed using secure third-party payment service providers.

Tensai Computers Private Limited does not store complete credit card, debit card, UPI PIN, CVV, banking passwords, or other sensitive payment credentials on its own servers.

Payment processing is governed by the respective privacy policies and security practices of the payment service providers used during checkout.

13. Third-Party Service Providers

Our website may utilize third-party service providers for functions including:

  • Payment processing;

  • Shipping and logistics;

  • Website analytics;

  • Cloud hosting;

  • Customer support;

  • Email delivery;

  • SMS notifications;

  • Security monitoring;

  • Fraud prevention;

  • Marketing communications; and

  • Website performance optimization.

These providers may process personal information only for the purposes of providing services to Tensai Computers Private Limited and are expected to maintain appropriate safeguards in accordance with applicable laws.

14. Data Security

Tensai Computers Private Limited implements commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Such safeguards may include:

  • Secure server infrastructure;

  • SSL/TLS encryption;

  • Password protection;

  • Access controls;

  • Firewall protection;

  • Malware monitoring;

  • Security audits;

  • Backup procedures;

  • Employee access restrictions; and

  • Other reasonable security measures.

Despite these efforts, no website, server, network, or method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

15. Data Retention

Personal information shall be retained only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy;

  • Complete contractual obligations;

  • Comply with legal, regulatory, accounting, or tax requirements;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce our agreements; or

  • Protect the legitimate interests of Tensai Computers Private Limited.

Following expiry of the applicable retention period, information may be securely deleted, anonymized, archived, or otherwise disposed of in accordance with applicable laws and operational requirements.

16. International Data Transfers

Depending upon the nature of the services used, your information may be processed or stored on servers located outside your country of residence.

By using our website, you acknowledge and consent to such transfers where necessary for providing our products or services.

Where required by applicable law, Tensai Computers Private Limited shall implement reasonable safeguards for international transfers of personal information.

17. Business Transfers

In the event of a merger, acquisition, restructuring, investment, financing, sale of assets, business reorganization, insolvency proceedings, or other corporate transaction involving Tensai Computers Private Limited, personal information may be transferred as part of the transaction, subject to applicable legal requirements.

Any successor or acquiring entity shall be required to honour the commitments contained in this Privacy Policy or provide notice of any material changes where required by law.

18. Compliance with Legal Obligations

Tensai Computers Private Limited may disclose personal information where disclosure is required or permitted by applicable law, regulation, court order, government authority, law enforcement agency, or other competent legal authority.

We may also disclose information where reasonably necessary to:

  • Protect our legal rights;

  • Prevent fraud;

  • Investigate suspected unlawful activity;

  • Enforce our agreements;

  • Protect customers or third parties; or

  • Comply with applicable legal obligations.

19. Your Privacy Rights

Subject to applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally permissible;

  • Request restriction of certain processing activities;

  • Object to processing in certain circumstances;

  • Withdraw consent where processing is based upon consent; and

  • Request information regarding the personal information we hold about you.

Requests relating to personal information may require verification of your identity before any action is taken.

Certain requests may be declined where we are legally required or otherwise permitted to retain or continue processing the information.

20. Marketing Communications

From time to time, Tensai Computers Private Limited may send customers communications relating to:

  • New products;

  • Product updates;

  • Promotional offers;

  • Company announcements;

  • Technical notices;

  • Service notifications;

  • Newsletters;

  • Surveys; and

  • Marketing campaigns.

Customers may opt out of promotional communications at any time by following the unsubscribe instructions provided in such communications or by contacting us directly.

Operational communications relating to orders, payments, invoices, security alerts, shipping updates, account notifications, legal notices, or customer support are considered essential communications and may continue even where promotional communications have been declined.

21. Children’s Privacy

Our website, products, and services are not intended for individuals under the age of eighteen (18) years.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate legal authorization, we shall take reasonable steps to delete such information as required by applicable law.

Parents or legal guardians who believe that a child has provided personal information may contact us for appropriate assistance.

22. Third-Party Websites

Our website may contain links to third-party websites, applications, services, payment gateways, or external resources.

These websites operate independently of Tensai Computers Private Limited.

We are not responsible for the privacy practices, security measures, content, policies, or activities of any third-party website.

Customers are encouraged to review the privacy policies of any third-party website before providing personal information.

23. Data Accuracy

Customers are responsible for ensuring that the personal information provided to Tensai Computers Private Limited remains accurate, complete, and current.

Failure to maintain accurate information may result in delays in order processing, failed deliveries, inability to provide services, or restrictions in accessing certain features of our website.

We reserve the right to request verification of information whenever reasonably necessary.

24. Data Security Incidents

While Tensai Computers Private Limited employs commercially reasonable safeguards to protect personal information, no method of electronic transmission, storage, or internet communication is completely secure.

In the event of a security incident, unauthorized access, or data breach affecting personal information, we shall take such actions as are considered appropriate under the circumstances and as required by applicable law.

Nothing contained in this Privacy Policy shall be interpreted as a guarantee that unauthorized access, cyberattacks, or security incidents can never occur.

25. Changes to this Privacy Policy

Tensai Computers Private Limited reserves the right to amend, modify, replace, or update this Privacy Policy, in whole or in part, at any time without prior notice.

Any revised version shall become effective immediately upon publication on this website unless otherwise stated.

Customers are encouraged to periodically review this Privacy Policy to remain informed about how their personal information is collected, used, and protected.

Continued use of this website after publication of any revised Privacy Policy constitutes acceptance of the updated Privacy Policy.

26. Contact Information

For any questions relating to this Privacy Policy or the handling of your personal information, please contact:

Tensai Computers Private Limited

Website: https://tensaicomputers.com

Email: sales@tensaicomputers.com

27. Acceptance of this Privacy Policy

By accessing or using tensaicomputers.com, creating an account, submitting information, placing an order, or otherwise interacting with our website, you acknowledge that you have carefully read, understood, and agreed to this Privacy Policy together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.

Your continued use of this website constitutes your acceptance of this Privacy Policy in its entirety.