Effective Date: July 9, 2026
Last Updated: July 9, 2026
Thank you for visiting and shopping at tensaicomputers.com.
This Shipping Policy governs the processing, dispatch, shipment, transportation, and delivery of all physical products purchased through tensaicomputers.com and supplied by Tensai Computers Private Limited.
By placing an order on this website, you acknowledge that you have read, understood, and agree to be legally bound by this Shipping Policy together with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.
1. Scope
This Shipping Policy applies exclusively to physical products sold through tensaicomputers.com.
Digital products, downloadable software, digital licenses, activation keys, cloud services, subscriptions, and electronically delivered products are not governed by this Shipping Policy unless expressly stated otherwise.
2. Order Processing
All orders are processed strictly after successful payment authorization and payment credit confirmation.
Orders are generally processed within 2–3 Business Days, unless a different processing period is mentioned on the respective product page.
Business Days exclude:
- Saturdays
- Sundays
- Public Holidays
- Government Holidays
- Company Holidays
Order processing begins only after payment has been successfully received and verified.
Dispatch timelines are estimates only and may vary depending upon:
- Product availability
- Inventory verification
- Payment verification
- Security verification
- High order volumes
- Operational requirements
- Manufacturing schedules
- Technical maintenance
- Any unforeseen circumstances
Processing times shall not be interpreted as guaranteed dispatch commitments.
Where significant processing delays occur, Tensai Computers Private Limited may notify customers using the contact information provided during checkout.
3. Order Verification
To protect both our customers and our business against fraudulent transactions, Tensai Computers Private Limited reserves the right to verify any order before dispatch.
Verification may include, but is not limited to:
- Payment verification
- Identity verification
- Billing verification
- Address verification
- Telephone confirmation
- Email confirmation
Failure to complete verification within a reasonable period may result in cancellation of the order.
4. Dispatch
Dispatch refers to the date on which your shipment is handed over to our selected courier or logistics partner.
Dispatch dates communicated by us are estimated only.
Orders may be dispatched partially where operationally necessary.
Tensai Computers Private Limited reserves the absolute right to determine:
- Courier partner
- Shipping method
- Packaging method
- Dispatch sequence
- Shipment routing
without prior notice.
5. Delivery Estimates
Estimated delivery timelines begin only after dispatch.
Domestic Deliveries (India)
Estimated delivery generally ranges between:
- 1–2 Business Days
- 3–5 Business Days
- Longer for remote or non-serviceable locations.
International Deliveries
Estimated delivery generally ranges between:
- 5–10 Business Days
subject to customs clearance and destination-country regulations.
These timelines are estimates only.
Actual delivery may vary depending upon:
- Courier performance
- Customs processing
- Local regulations
- Weather conditions
- Public holidays
- Transportation disruptions
- Geographic location
- Force Majeure events
- Other circumstances beyond our control.
Delivery dates communicated through our website, customer support, courier partners, or automated systems shall never constitute guaranteed delivery commitments.
6. Shipment Confirmation & Tracking
Once your shipment has been dispatched, shipment confirmation and tracking details may be sent using the contact information provided during checkout.
Tracking information may be delivered through:
- SMS
- Telephone
- Messaging applications
- Other communication methods
Tracking numbers generally become active within 24 hours after dispatch.
Tracking updates are generated entirely by third-party logistics providers.
Tensai Computers Private Limited neither controls nor guarantees the availability, accuracy, completeness, or timeliness of courier tracking information.
7. Shipping Delays
Although every reasonable effort is made to dispatch and deliver orders promptly, delays may occasionally occur.
Tensai Computers Private Limited shall not be liable for delays resulting from, including but not limited to:
- Courier delays
- Transportation disruptions
- Traffic congestion
- Public holidays
- Government holidays
- Customs inspections
- Customs clearance
- Import restrictions
- Export restrictions
- Weather conditions
- Floods
- Earthquakes
- Fires
- Natural disasters
- Epidemics
- Government regulations
- Labour strikes
- Civil unrest
- Internet outages
- Communication failures
- Power failures
- Technical failures
- Operational disruptions
- Supplier delays
- Manufacturing delays
- Acts of God
- Force Majeure
- Any circumstance beyond our reasonable control.
No cancellation, refund, exchange, replacement, compensation, or damages shall arise solely because delivery was delayed.
8. Shipping Address
Customers are solely responsible for ensuring that the shipping address provided during checkout is complete, accurate, and deliverable.
Customers should carefully verify:
- Recipient name
- Company name (if applicable)
- Street address
- Landmark
- City
- State
- Postal code
- Country
- Mobile number
- Email address
Address changes requested after an order has entered processing or dispatch cannot be guaranteed.
Any costs arising due to:
- Incorrect address
- Incomplete address
- Address correction
- Customer unavailable
- Failed delivery
- Multiple delivery attempts
- Return to Origin (RTO)
- Customs-related delays
shall be borne entirely by the customer.
No refund or compensation shall be payable for delays or delivery failures arising from incorrect customer-provided shipping information.
9. Multiple Shipments
Where operationally necessary, a single order may be fulfilled through multiple shipments.
Customers may receive:
- Multiple tracking numbers;
- Separate packages; or
- Deliveries on different dates.
Partial shipments shall not constitute incomplete fulfilment of an order.
10. Shipment Acceptance
Customers are responsible for ensuring that someone is available to receive the shipment at the delivery address.
Certain shipments may require:
- Identity verification;
- Signature upon delivery; or
- OTP verification.
Failure to complete such requirements may delay delivery or result in Return to Origin (RTO).
11. Inspection Upon Delivery
Customers should inspect the shipment immediately upon delivery.
If the shipment appears visibly damaged, tampered with, opened, or otherwise compromised, customers should:
- Inform the courier immediately;
- Retain all original packaging materials;
- Photograph the package before opening;
- Preserve the damaged goods; and
- Contact the courier for claim procedures.
Failure to inspect the shipment promptly may affect the customer’s ability to pursue claims with the shipping carrier.
12. Return to Origin (RTO) & Undelivered Shipments
If a shipment is returned to Tensai Computers Private Limited due to reasons including, but not limited to:
- Incorrect or incomplete shipping address provided by the customer;
- Customer unavailable at the time of delivery;
- Failure to collect the shipment from the courier;
- Refusal to accept delivery;
- Failure to pay applicable customs duties, taxes, or import charges;
- Failure to provide documents requested by customs authorities;
- Multiple unsuccessful delivery attempts; or
- Any other customer-related reason,
the shipment shall be treated as a Return to Origin (RTO) shipment.
Return of the shipment to our warehouse shall not cancel the order, nor shall it entitle the customer to any automatic refund, replacement, exchange, or cancellation.
13. Re-shipping Charges
Customers requesting re-dispatch of a Return to Origin (RTO) shipment shall be responsible for paying all applicable charges before the shipment is dispatched again.
Such charges may include, but are not limited to:
- Actual re-shipping charges;
- Courier return charges;
- Customs duties;
- Import taxes;
- Storage charges (where applicable);
- Handling charges; and
- Any additional expenses incurred due to the failed delivery.
Re-shipment shall only be initiated after all outstanding charges have been paid in full.
14. Customs, Duties & Taxes
International shipments may be subject to customs duties, import duties, VAT, GST, brokerage fees, inspection fees, handling charges, or other government-imposed levies.
All such charges are solely the responsibility of the customer.
Tensai Computers Private Limited has no control over these charges and cannot estimate, collect, or reimburse them.
Failure to pay customs duties or taxes may result in shipment delays, confiscation, destruction, abandonment, or return of the shipment, for which Tensai Computers Private Limited shall bear no responsibility.
15. Risk of Loss
Risk of loss, theft, damage, delay, destruction, or misdelivery passes to the customer immediately upon the shipment being handed over to the designated courier or logistics provider, to the fullest extent permitted by applicable law.
Thereafter, the shipment remains under the custody and responsibility of the shipping carrier.
16. Damaged, Lost & Delayed Shipments
Tensai Computers Private Limited shall not be liable for products that are:
- Lost in transit;
- Damaged during transportation;
- Delayed by the courier;
- Misrouted;
- Stolen during transit;
- Delivered late; or
- Otherwise affected while under the custody of the shipping carrier,
to the fullest extent permitted by applicable law.
Customers receiving damaged shipments should immediately:
- Notify the shipping carrier;
- Retain all packaging materials;
- Preserve the damaged goods;
- Photograph the shipment; and
- File a claim directly with the courier.
Failure to retain the original packaging may affect the customer’s ability to pursue claims with the shipping carrier.
17. Carrier Selection
Tensai Computers Private Limited reserves the exclusive right to determine the courier company, logistics provider, transportation method, shipment routing, packaging method, and dispatch sequence for every order.
Requests for a specific courier partner or shipping method may not be accommodated.
The Company reserves the right to change shipping partners at any time without prior notice.
18. Packaging
Products shall be packaged in a manner considered appropriate by Tensai Computers Private Limited for safe transportation.
Packaging materials, external appearance, protective materials, cartons, labels, and packing methods may vary without prior notice.
Differences in packaging shall not constitute a manufacturing defect and shall not be grounds for cancellation, return, exchange, replacement, or refund.
19. Signature & Identity Verification
Certain shipments may require one or more of the following before delivery:
- Signature upon delivery;
- Government-issued identification;
- One-Time Password (OTP);
- Identity verification; or
- Any additional verification required by the courier or applicable regulations.
Failure or refusal to complete such verification may result in delayed delivery or Return to Origin (RTO).
Any additional charges arising from such failed deliveries shall be borne entirely by the customer.
20. High-Value Shipments
For security purposes, Tensai Computers Private Limited reserves the right to perform additional verification before dispatching high-value orders.
Such verification may include confirmation of:
- Customer identity;
- Billing address;
- Shipping address;
- Payment details; or
- Ownership of the payment method.
Failure to successfully complete verification may result in cancellation of the order and refund of the payment, where applicable.
21. Incorrect Deliveries
Customers must inspect their shipment immediately upon receipt.
If an incorrect product has been delivered, customers must notify Tensai Computers Private Limited within 48 hours of delivery.
Claims made after this period may not be accepted.
Customers may be requested to provide photographs, videos, packaging details, serial numbers, or any other information necessary to investigate the claim.
No product should be returned without prior written authorization from Tensai Computers Private Limited.
22. Export Restrictions
Customers placing international orders are solely responsible for ensuring that the products ordered may be legally imported, possessed, and used in their destination country.
Customers are responsible for complying with all applicable import laws, export regulations, customs requirements, certifications, permits, licensing requirements, and local legislation.
Tensai Computers Private Limited shall not be responsible for any shipment that is delayed, rejected, seized, confiscated, destroyed, or returned by customs authorities or any government agency.
No refund, replacement, exchange, compensation, or cancellation shall be provided for shipments affected by such actions.
23. Warehouse Storage
Return to Origin (RTO) shipments and undelivered orders successfully returned to the designated warehouse of Tensai Computers Private Limited shall be securely stored pending further instructions from the customer.
Customers requesting re-dispatch must pay all applicable re-shipping, handling, courier, customs, storage, and other applicable charges before the shipment is dispatched again.
The order shall remain on hold until all outstanding charges have been received in full.
24. Abandoned Shipments
If a returned shipment remains unclaimed or the required re-shipping charges are not paid within 90 (Ninety) calendar days from the date the customer is notified, the shipment shall be deemed abandoned.
Upon expiry of this period, Tensai Computers Private Limited reserves the right, at its sole discretion, to dispose of, recycle, liquidate, dismantle, destroy, or otherwise deal with the goods without any further notice.
The customer shall not be entitled to any refund, replacement, exchange, store credit, compensation, or reimbursement in respect of abandoned shipments.
25. Shipping Charges
Shipping charges displayed during checkout apply only to the original shipment.
Shipping charges are non-refundable, including orders that qualify for promotional or free shipping.
Where a refund is approved in accordance with our Return & Refund Policy, the following may be deducted from the refundable amount, where applicable:
- Actual outbound shipping charges;
- Return shipping charges;
- Courier handling charges;
- Customs-related charges;
- Applicable taxes or duties;
- Storage charges;
- Administrative charges; and
- Any other costs incurred due to customer-related delivery failures.
Additional shipping charges arising from:
- Incorrect shipping information;
- Address correction requests;
- Re-dispatch requests;
- Customer refusal of delivery;
- Failure to collect shipments;
- Return to Origin (RTO); or
- Any other customer-related reason,
shall be borne entirely by the customer.
26. Force Majeure
Tensai Computers Private Limited shall not be liable for any delay, interruption, suspension, non-performance, or inability to process, dispatch, transport, or deliver orders resulting from events beyond its reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Earthquakes;
- Fires;
- Storms;
- Epidemics;
- Government actions or restrictions;
- Customs inspections;
- Import or export restrictions;
- Transportation failures;
- Labour disputes;
- Internet outages;
- Power failures;
- Cybersecurity incidents;
- Supplier shortages;
- Manufacturing disruptions;
- Operational disruptions;
- Acts of God; or
- Any other Force Majeure event.
During such events, our obligations shall be suspended for the duration of the affected period without liability.
27. Limitation of Liability
To the fullest extent permitted by applicable law, Tensai Computers Private Limited shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to shipping, transportation, customs clearance, courier handling, delivery delays, failed deliveries, lost shipments, damaged shipments, theft, misrouting, or any other shipping-related matter.
Our maximum liability, if any, shall in no event exceed the amount actually paid by the customer for the shipping charges relating to the affected shipment, except where a greater liability is required under applicable law.
28. Changes to this Shipping Policy
Tensai Computers Private Limited reserves the right to amend, modify, replace, update, or discontinue this Shipping Policy, in whole or in part, at any time without prior notice.
Any revised version shall become effective immediately upon publication on this website.
Customers are encouraged to review this Shipping Policy periodically before placing an order.
29. Contact Information
For any shipping-related enquiries, please contact:
Tensai Computers Private Limited
Website: https://tensaicomputers.com
Email: sales@tensaicomputers.com
30. Acceptance of this Shipping Policy
By placing an order through tensaicomputers.com, you acknowledge that you have carefully read, understood, and agreed to be legally bound by this Shipping Policy together with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.
Your continued use of this website and placement of any order constitutes your unconditional acceptance of this Shipping Policy in its entirety.