Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- If there will be a significant delay in shipment of your order, we will contact you via E-Mail or Telephone.
*Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing the package Tracking #. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Tensai Computers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
- Tensai Computers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Contact us for Information.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.